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Welcome to our store - Modanisasg Singapore

modanisasg

FAQ

FAQ

Frequently Asked Questions


Do I need to Create an Account to make a purchase?

No, you don’t have to create an account. Simply choose Guest Checkout if you wish to checkout without creating an account.

Creating an account allows to keep track of all your current and previous orders with us.

 

Can I make an order via SMS or WhatsApp?

 We can take orders via SMS or WhatsApp if you willing order through this way or to purchase our items, you can simply make an order from our website.

 

What Payment Methods are accepted?

Singapore Customers:

  • Credit/Debit Card
  • Paypal
  • accepts paynow and bank transfer

Malaysia Customers:

  • Credit/Debit Card
  • Paypal

All Other Countries:

  • Credit/Debit Card
  • Paypal

 

Do you accept Cash on Delivery?

Sorry we do not accept Cash-on-delivery at the moment.

 

What are your Shipping Options?

Singapore:

  • Courier  or Smart Pack with Tracking - 2 to 3 Working days $4.90
  • Normal Mail - $1.60 (No Tracking Number)

Malaysia & Brunei: 

  • Singpost Registered mail - 1 to 2 Weeks after mailing

International:

  • Express Shipping - 5 to 14 Working days

 

Can I Self-collect my items

self-collection avilable upon your request

 

Can I Walk-in to purchase your items?

Our office is unfortunately not open for walk-ins. But we may organize walk-in events and fleas occasionally. Be sure to look out for special announcements on our Instagram.

 

Can I return the items I purchased and get a refund?

Sorry we do not allow returns and refunds.

 

My item has defects. What can I do?

If your item has defects, do take a picture of the defects and contact us via WhatsApp 84023090 or email us at modanisa@gmail.com

 

My item does not fit me. Can i exchange it to another size or item?

Sorry, unfortunately we do not accept exchanges or returns.

 

I got a different item from what I ordered. What can I do?

If you received a wrong item, do take a picture of the defects and contact us via WhatsApp 84023090 or email us at modanisa@gmail.com

 

 

Are all your items Free Size?

Size options vary for every item. If the item has sizes, you will be required to select sizes from a dropdown box before adding it to cart. If the item is free size, you may simply add it to cart straight away.

 

I am not sure what size to choose. Can I visit your office to try it out?

Sorry, our office is unfortunately not open for walk-in. Do refer to the measurements provided in the product descriptions.

 

How to I get a coupon code?

Will announce offers and special events on our Instagram. Be sure to look out for them!

 

I have enquiries, how do I contact you?

Feel free to contact our Whatsapp Care Line at 84023090

Our line operates Monday to Friday 10am to 2pm. Do give us 1 working day to respond to you.

You may also send us an email at modanisasg@gmail.com

Do give us  1 working day to respond to you. :)